FAQs

Returns & Complaints

How can I return an item from the online shop?
You can return unworn items to us free of charge within 30 days of receipt . To do so, simply open the returns portal and log in with your order number and email address : GO TO RETURNS PORTAL. Follow these steps to register your return:
  1. Select the items you wish to return and provide a reason .
  2. Choose your preferred return method : Generate a QR code and show it when you drop off the parcel at the drop-off
  3. point/post office OR print out the return label , attach it to the parcel and then take it to the drop-off point/post office .
Submit your return and don’t forget to ask for the receipt – Done !
How can I return an item from a Marc O'Polo store?

It is best to return items that you purchased in a Marc O'Polo  store there . 
With our  store finder you can easily find the nearest Marc O'Polo branch in your area.
How will my return be settled?

Invoice payment:
In the event of a return when paying by invoice, the overpaid amount will be credited to the original account within a few days.
Credit card:
When paying by credit card, the amount will be credited to your credit card account.
PayPal:
When using PayPal, the amount will be credited to your PayPal account.
Klarna:
When using Klarna, the amount will be credited to your Klarna account.
In the event of a return or complaint after delivery, you can use the "Report a problem" option with Klarna to pause the payment and avoid reminders.
Cash on delivery:
When paying cash on delivery, send an email to our customer service after the return, stating the circumstances, the invoice number, and your bank details. The overpaid amount will be transferred to your account.
Gift voucher:
When paying with a gift voucher, the refund will be made to the voucher.
Are complaints accepted?

At Marc O'Polo, quality, flawless craftsmanship, and attention to detail are paramount. While our standards are generally high, occasionally items may not meet these standards. We apologize for such cases and offer you the opportunity to file a complaint.
Simply contact our customer service at support@helpall0rder.com , provide your order number, and briefly describe the defect.
For items purchased from Marc O'Polo stores, you can submit a complaint at any of our brick-and-mortar stores. Use our store finder to find your nearest Marc O'Polo store.
How is a complaint settled?

As soon as your complaint is accepted by our customer service , a full refund will be made to your account.
If you have not yet included your bank details (IBAN, BIC, bank name, and name) in your complaint, you can simply send them to us by email .
Can I return an item from the online shop to a store?

You can return items ordered from our online shop to a participating Marc O'Polo store . From there, your package will be sent directly back to our online warehouse. The amount will then be refunded to you by our online shop.
You can find an overview of our branches here .
An exchange or payout in the store is not possible.
How does an exchange work?

An automatic exchange of an item is currently not possible . If you would like a different version of an item you received, you will need to reorder it. You can easily request the return documents for the unsuitable item via our returns portal.
To do so, please follow the instructions under the question above: "How can I return an item from the online shop?"
How can I see the status of the return?

A return usually takes up to 5 working days.
You will receive an email notification upon receipt.
In case of unusual delays, please track your shipment using the tracking number or contact our customer service.
Can I have an item repaired or cleaned?

If you have any questions about cleaning or repairing your purchased item, we are happy to help.
Please note, however, that we do not offer our own repair or cleaning services.
Are there spare parts?

For spare parts , please contact our customer service.
We cannot guarantee that the requested part will always be available, but we will endeavor to offer you a suitable replacement.
Can I return swimwear?

Yes, provided the sanitary pads and tags have not been removed.
However, it is recommended that you always try on swimwear over your own underwear.
Can fragrances and hand care products be returned?

Unisex eau de parfum, room fragrance, and hand care products can only be returned unopened .
What can I do if I have trouble logging into the returns portal?
Please check if:
  • The correct order number and email address have been entered
  • The order number and email address have been entered in the appropriate field
  • The return period has already expired
What can I do if the return period has already expired?

Please note that the return period is 30 days from receipt of the goods . Unfortunately, returns are not possible after this date .
How do I return an order if it was shipped in multiple packages?

If you have received multiple packages with the same order number , you can use the returns portal for that order number multiple times in a row . Please register each package for return separately.
However, if you received multiple packages with different order numbers , please return each package separately . This is the only way we can process your return correctly.
How do I get a second return label?

You can use the returns portal multiple times if you want to return several packages.
Please note: Register each package one at a time and individually to receive a separate label for each one .


Delivery & Shipping

Where do I enter the shipping address?

When ordering, enter your desired shipping address under " Delivery Address ." For a different billing address, use the " Different Billing Address " step. Choose from saved addresses or add a new one.
As a member of Marc O'Polo MEMBERS, you also benefit from free in-store pickup (Click&Collect).
If you are unable to complete your order because the address you provided is unknown , our customer service team is available to help you.
Will I receive a shipping confirmation and delivery status for my goods?

You'll receive an email with the good news that your package is on its way, including the tracking number . This number allows you to check the delivery status at any time on the shipping provider's website.
For Marc O'Polo members who use Click&Collect or Reserve&Collect , there will be a pickup notice as soon as the parcel arrives at the store.
You can also view the status of your order in your customer account . Log in to the online shop, go to "Orders," and click on "Track Shipment ." There, you'll find all relevant information as soon as the package has been handed over to the shipping service provider.
Which shipping providers are available and how long do the delivery times take?

Within Germany, we recommend the reliable services of Deutsche Post: DHL Go Green or DHL Express. If you prefer Hermes , this option is also available.
You make your selection when completing your order under "Delivery with":
DHL GoGreen (climate-neutral shipping): Delivery time approx. 2-3 working days
Hermes: Delivery time approx. 2-3 working days
DHL Express: Delivery time approx. 1-2 business days (orders from Monday to Thursday before 12 noon)
How much are the shipping costs?
Orders over 60€ are free of delivery, orders under 60€ are subject to a courier fee of 5.99€.
  • Returns are free of charge .
  • Shipping costs will only be refunded if you return the entire shipment .
  • Unfortunately, this is not possible in the case of a partial return .
What should I do if I received an incorrect/defective/dirty item or a damaged/incomplete/unordered delivery?

Please report incorrectly delivered, defective, or dirty items in the returns portal , stating the reason for the return. Please note that there is no automatic exchange. You will need to reorder the item. In the case of damaged or incomplete deliveries, please take photos as proof and check the delivery for completeness. If any items are missing from your order, please contact our customer service.
For unrequested deliveries: Please do not accept the package. If you have already accepted it, please return it with a note inside the package.
My package was not delivered

Your order will usually be delivered to the specified address within 2-4 business days . If you are still waiting for your package after 4 days , please check the following:
Check the shipment status using the tracking number sent to you via email or available in your online shop account. Log in and click " Track Shipment" in the "Orders" section .
  • Make sure the delivery address provided is correct.
  • Check to see if a neighbor has accepted the delivery.
  • Check whether the package has been left at the nearest post office .
  • If you still don't know where your package is, please contact our customer service.
How do I change my delivery address?

Please note that you can only change the delivery address before placing your order.
Once you have clicked the “ Order now ” button during the ordering process , we are unfortunately no longer able to change the delivery address.
To change the address stored in your customer account , please contact our customer service.
Is there a pickup service for returns?

Marc O'Polo does not currently offer a returns or complaint collection service .
If necessary, you can request this directly from the shipping provider.
Please note that this may incur additional costs , which we will not cover.
What can I do if the system doesn't recognize my address?

If the address you entered is correct, simply continue . It may happen, for example, that new residential areas have not yet been integrated into the system, but even in these cases, ordering will still work without any problems .
Can someone else pick up my Click & Collect order for me?

Yes, you can authorize another person to pick up your Click & Collect order. Simply fill out the authorization form and bring it with you to the MARC O'POLO store.


Order

How do I use the search field?

Our search term input field is located in the top right corner next to the product navigation. Using our filter, you can search using the following terms, for example:
Article number (e.g. 608015970185)
Color (e.g. red, green, etc.)
Product groups (e.g. T-shirts, jeans, etc.)
Product categories (e.g. women)
What filter functions are available to me?

Use the filter option at the top right to optimize your product selection:
Sustainability (sustainable items only)
Price (price from x to y €)
Color (blue, green, yellow,…)
Size (XS, M, L, 36, 38,...)
Brand (Marc O'Polo Casual, Marc O'Polo Denim, Marc O'Polo Living)
Design (patterned, dotted, striped,…)
Trouser length (short, long)
Sleeve length (short, 3/4 sleeve, long)
Fit (regular, shaped, loose, slim,...)
What is the availability of goods?

Adding an item to your shopping cart does not guarantee a reservation . If you order directly , the item is usually 99% available. However, if there are delays , it may be sold out .
Our customer service will inform you by email about unavailability.
Check store stocks with our store finder .
We'll notify you by email when it's back in stock. Click on the size you want, select "Notify me," and enter your email address.
Why can't I complete my order?

In rare cases, an order cannot be completed due to an unknown address . Our customer service will assist you. Until then, other secure payment methods are available besides invoice.
Will I receive an order confirmation?

After completing your order, you will receive a detailed confirmation email with all relevant information.
Can I cancel an order I've already placed?

Orders cannot be canceled .
We'll process your order immediately to ship your items quickly. If you change your mind, you can easily return the goods.
Can I combine multiple orders?

Orders cannot be combined after purchase because the first one is already being processed in the warehouse.
We will ship them individually as quickly as possible.
How can I place an order from abroad?

You can change the country in the bottom right corner of the footer of our online shop. Select the appropriate online shop for your shipping address.
Caution: Changing the country may change your shopping cart. Please check it after the change.
The Marc O'Polo online shop is currently available in the following countries:
Germany, Austria, Switzerland, Netherlands, Belgium, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.
New countries may be added soon. Visit our shop regularly to stay up to date.
Where do I redeem the voucher when placing an order?

The voucher is redeemed in the final step of the order process.
For gift vouchers:
The 12-digit code of a gift card can be entered as a payment method in the field below the payment methods (credit card, invoice, PayPal).
For voucher codes:
To receive a discount on the order, the code can be entered in the field below the gift voucher number.
Are gift vouchers available in the online shop?

Yes, gift vouchers are available in the online shop.
Please note: Only one voucher can be purchased per order (PayPal, credit card, cash on delivery). Terms and conditions apply. Separate gift voucher terms and conditions apply. Free shipping. Valid for three years in the Marc O'Polo online shop.
What is the “30-day best price”?

"30-Day Best Price": The lowest total price we offered for an item in the last 30 days before the price reduction.
Where can the fragrances be tested?

Our eaux de parfum and home fragrances can be tested in our Marc O'Polo stores .
Please feel free to use our store finder .
Are the fragrances and hand care products safe to use?

Our fragrances and hand care essentials are dermatologically tested and have been deemed safe .
The unisex eaux de parfum and the room fragrance are Clean-certified with 100% ingredient transparency.
Vegan & cruelty-free, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormone disruptors.
Hand cream and hand soap are Natrue-certified with natural ingredients.
Also vegan & free from animal testing and contain only natural, near-natural and nature-identical substances.
No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.


payment

What payment options are available?

Available payment methods vary by country. You can find the specific payment options for your country in the bottom left corner of our online shop.
Where can I find my invoice?

For sustainability reasons, we will no longer issue paper invoices . This means that from now on, you will only receive your invoice via email . We will send it to the email address you used to place your order.
To ensure that you actually receive the invoice, please enter the email address: support@helpall0rder.com in your address book and add it to your contact list.
You can also view your invoice at any time in your customer account . To access it, log in to the online shop and click "View Order" in the Orders section .
When do I have to pay for my order?

The payment deadline depends on the chosen payment method:
When purchasing on account :
Payment period 14 days
Return period 30 days
With Klarna purchase on account :
Payment period 30 days
Return period 30 days
Can I pay by invoice?

After a positive credit check, you can pay by invoice (14 days payment period & 30 days return period).
Transfer separate orders separately with payment reference:
Recipient: Marc O'Polo Einzelhandels GmbH Bank: Deutsche Bank Munich IBAN: DE87 7007 0010 0188 4287 00 BIC: DEUTDEMMXXX
Purpose: corresponding customer and invoice number
Why can't I pay by invoice?

It may be that purchasing on account is not possible for you . One possible reason for this is that Marc O'Polo has checked your creditworthiness for the purchase on account option . You have agreed to this credit check. We don't want to take any risks and want to ensure that the invoice is paid.
You are welcome to use alternative payment methods such as Klarna, PayPal or credit card.
How can I pay with Klarna?

If you choose Klarna invoice , you pay 30 days after shipment.
At the end of the order process, we'll redirect you to Klarna. Confirm your payment there using your details. Returns will be credited to your Klarna account. You can find more information about Klarna here .
Why does my Klarna account balance still show an outstanding amount (authorization) despite a cancellation by Marc O'Polo?
Payment authorization duration: It is correct that Klarna's payment authorization only expires after 90 days , even if the order has been fully canceled. This means that the reserved amount will be released from your account after this time. This is a setting predefined by Klarna.
In the event of a full cancellation after confirmation of cancellation by Marc O'Polo, no reminder fees may be charged by Klarna.
How can I pay by credit card?

We accept Visa , MasterCard and American Express .
After clicking on "Order now and pay," you will be securely redirected to the payment process.
Have your credit card number, expiration date , and security code ready (transmission via SSL connection and 3D Secure procedure).
How can I pay with PayPal?

For PayPal payments, you will be redirected to the end of the order process where you can log in with your details and confirm the payment .
Returns will be credited to your PayPal account.
Why does my PayPal account balance still show an outstanding amount (authorization) despite a cancellation by Marc O'Polo?
Payment authorization duration: It is correct that PayPal's payment authorization only expires after 29 days , even if the order is canceled. This means that the reserved amount will be released from your account after this time. This is a setting predefined by PayPal.
Why can't I pay cash on delivery anymore?

We currently no longer offer cash on delivery as a payment method. We have decided to deactivate cash on delivery as a payment method because this payment method involves higher processing costs and organizational effort – both for us as a retailer and for our customers. Of course, numerous convenient and secure payment methods are still available, such as PayPal, credit card, and purchase on account (via Klarna or us). Thank you for your understanding!
Will I receive a payment confirmation?

Successfully received payments will receive a confirmation email .
How can I see the outstanding invoice amount?
Receipt of orders/returns will be confirmed via email.
The invoice amount and payment status can be viewed at any time in the customer account:
Log in
"My Account"
"Orders"
"View order"
"Payment information"
How do I get a copy of my invoice?

Your invoice is always available in your customer account:
Log in
"My Account"
"Orders"
"View order"
"Download invoice"
What should I do if I receive a payment reminder?

When purchasing on account:
When receiving a payment reminder/warning, check the following points:
If you've already paid, it may take up to five business days for us to receive your payment. In that case, you can ignore the reminder.
The payment reference (customer number + invoice number) must be entered in the payment reference field. If you forget this and no longer have an invoice, our customer service will be happy to help you, or you can check your customer account under "View order."
When multiple transfers occur, amounts often cannot be allocated to the respective invoices. Please contact our customer service for assistance.
If you return an item, it may take up to 10 working days for the refund to be credited.
If you still have an outstanding invoice , you can easily transfer it to the following account using your payment reference:
Recipient: Marc O'Polo Einzelhandels GmbH Bank: Deutsche Bank München IBAN: DE87 7007 0010 0188 4287 00 BIC: DEUTDEMMXXX
Purpose: corresponding customer and invoice number
With Klarna purchase on account:
Marc O'Polo has no influence on Klarna's payment process. If you have any questions, please contact Klarna customer service directly . To avoid additional late payment fees, please pay the outstanding amount as soon as possible.
You can extend the payment deadline once via your Klarna account . To do so, log in to your Klarna account .
What happens if credit card fraud occurs?

Your data is protected by SSL technology. In the event of credit card fraud, file a dispute with the credit card company – costs are usually reimbursed .
Can I pay for my Click & Collect order in store?

When using Click & Collect, the purchase is made between you and the online shop. For technical reasons, payment in-store is currently not possible . In the event of a return, the refund will always be processed using the same method used to pay.
How do I pay with Google Pay?

Google Pay is available as a payment method for iOS and Android devices and can be selected during the payment selection process at the end of the ordering process.
After clicking "Order with Google Pay," you will be redirected to Google Pay, where you can confirm the payment.
For more information, click here: https://pay.google.com/about/
How do I pay with Apple Pay?

Apple Pay is available as a payment method for iOS devices and can be selected at the end of the ordering process.
After clicking "Order with Apple Pay," you will be redirected to Apple Pay, where you can confirm the payment.
For more information, click here: https://www.apple.com/apple-pay/


Production & Sustainability

How important is sustainability to Marc O'Polo?

Sustainability is deeply rooted in the Marc O'Polo DNA. We have been publishing regular sustainability reports since 2008.
Our strategy with ten pathways defines clear goals, including offering only sustainable products by 2023.
What certifications does Marc O'Polo have?

Marc O'Polo uses natural fibers from controlled organic farming in its collections .
Many of our products made with organically sourced fibers are certified according to the well-known textile standards Organic Content Standard ( OCS ) or Global Organic Textile Standards ( GOTS ). We also offer Responsible Wool Standard ( RWS ) certified products.
All certified products are marked with the respective seal on the care label and on the product page in the Marc O'Polo online shop.
Which sustainable materials does Marc O'Polo use?

When selecting materials, care is taken to ensure that they are better than conventional options and have less impact on people, animals and nature .
Many of our products are certified according to internationally recognized standards, which is indicated by a corresponding seal on the care label.
In which countries does Marc O'Polo produce?

Marc O'Polo manufactures its products both in the EU and in third countries , with our suppliers mainly located in China, India, and Turkey.
The country of manufacture is indicated on the product's care label. We maintain long-standing and close partnerships with most of our suppliers.
Under what working conditions are Marc O'Polo products produced?

An essential part of the Marc O'Polo sustainability strategy is the production of our products under humane working conditions .
Marc O'Polo has been a member of the Fair Wear Foundation (FWF) since 2020. As part of the initiative's annual review – the so-called Brand Performance Check – Marc O'Polo's purchasing practices are evaluated and published, among other things.
Marc O'Polo has been a member of amfori – Trade with Purpose – since 2009. Mandatory social standards have been defined within this framework. To monitor compliance with the amfori BSCI Code of Conduct and to develop improvements with suppliers as part of the FWF membership, audits are conducted in production facilities (primarily in high-risk countries). In addition, the FWF offers training programs in the factories and a grievance mechanism for workers.
Does Marc O'Polo use organic cotton?

The cotton used by Marc O'Polo comes mostly from controlled organic farming .
The care label and the respective product page provide information about whether a Marc O'Polo product is certified according to the OCS (Organic Content Standard) or the GOTS (Global Organic Textile Standard) .
Are the down and feathers used in a Marc O'Polo product tested?

The down and feathers used by Marc O'Polo are either certified according to the Responsible Down Standard (RDS) or come from certified, recycled sources as an alternative to newly obtained down and feathers.
Marc O'Polo products with recycled down and feathers are certified according to the Recycled Claim Standard (RCS ).
The standard to which a down product is certified is indicated by the corresponding seal on the care label.
Is the leather used for a Marc O'Polo product sustainable?

Marc O'Polo, a member of the Leather Working Group (LWG) , primarily uses leather from LWG-certified tanneries . Products made with this leather are labeled accordingly.
Does Marc O'Polo use real fur?

Marc O'Polo is a FUR FREE RETAILER and has committed to eliminating fur through the FUR FREE Alliance .
What is Marc O'Polo's stance on the material Cupro?

Cupro is used primarily in the women's collection at Marc O'Polo . The production of the fiber is now very transparent , especially since there is only one manufacturer in Japan.
Cupro is made from recycled cotton linters, a waste product from cotton oil production. In closed-loop systems, the chemicals required for fiber production are extracted and fully reused .
Does Marc O'Polo offer vegan products?

Marc O'Polo draws on over 50 years of experience with natural materials , thus shaping our brand culture.
We do not currently offer any products labeled as vegan , but we do offer accessories such as bags and belts made from vegetable-tanned leather.
We are open to material innovations and test them for quality, sustainability, and compatibility with our philosophy.
Does Marc O'Polo use sustainable packaging?

Marc O'Polo is increasingly using certified paper and cardboard , as well as recyclable film, as packaging materials. We are also currently exploring various solutions.
A major challenge is taking into account the diverse requirements in the extensive supply chain and protecting the product during transport.
Are the goods at Marc O'Polo transported by air or sea freight?

Marc O'Polo aims to avoid air freight as much as possible . Today, the share of sea freight already far exceeds that of air freight, which is currently only used in exceptional cases. By avoiding air freight, emissions can be further reduced.
What sustainable measures does Marc O'Polo take in the corporate area?

The sustainability strategy “01 Journey – 10 Pathways” affects all areas of our company.
Sustainable products, social responsibility & human rights, environment, supply chain traceability, stakeholder engagement, climate performance, transport & logistics, packaging, energy and people empowerment.
All commitments have been documented in the sustainability report since 2008 .
Which products does Marc O'Polo label as sustainable?

Marc O´Polo labels products of the brands Casual and DENIM as sustainable if:
essential fibers in clothing consist of at least 80% sustainable material
For shoes, at least one material requiring labelling is at least 80% sustainable
for accessories, the main material is at least 80% sustainable
How do I know if an item in the online shop is also a DfC product?

Our DfC products are marked with the "DESIGNED FOR CIRCULARITY" label in our online shop and can be found in the corresponding category.
Who checks whether a DfC product is also recyclable?

The development of our DfC products follows the Circular Design Criteria of circular.fashion .
These criteria, developed by a leading expert in circular textiles, emphasize durability, recycling compatibility, and take into account material composition, processing, trims, and prints.
Where can I return a purchased DfC product from Marc O'Polo so that it can be recycled?

With DfC products, we've taken the first step toward a circular economy. To close the loop, we're evaluating high-quality take-back systems and working to determine the optimal timing and implementation.
Additional information on sustainability can be found here .
What do I need to consider when caring for down or wool products?
Please follow the care instructions on the care label to ensure proper care of your product.
What is Orange Fiber?

Orange Fiber is a revolutionary cellulose fiber made from wood and waste products from citrus juice production (keyword: "Waste Management"), which, among other things, is obtained from byproducts of citrus juice production in Sicily, reducing the need for new raw materials. More information can be found here .
Our Orange Fiber products are available in selected Marc O'Polo stores and in the online shop .
Where can I find information about where an item is produced?

The exact country of origin of a garment is indicated on the care label inside the product.

Size Advisor & SAIZ

Where can I find the SAIZ size guide?

SAIZ is a tool that allows you to find the right clothing size for each product category . This size will then be suggested
to you on the product page . Click " Find your size" above the size selection , and the SAIZ window will open.
How does SAIZ work?

SAIZ uses your information to calculate precise measurements and compares them with exact item measurements.
Once registered, you will receive the recommended size directly on the product pages.
Why doesn't SAIZ sometimes appear?

The size guide requires the acceptance of personalization cookies.
Some items, such as accessories or Marc O'Polo Junior products, are excluded from the size guide.
Do I have to re-enter my information every time I shop if I want to use the SAIZ size guide?
Your data will be saved in our size guide to automatically show you a recommended size for the next product in the corresponding category (tops, pants, etc.).

Men - Big Tops



Women - Jackets / Coats / Vests


How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Blazers

How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Sweaters
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Dresses
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Cardigan
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Blouses
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Jumpsuits
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Polo Shirts
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women - T-Shirts/Tops
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's trousers
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Jeans
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.
Women's Skirts
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Shoes



Women's Swimwear
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Women's Underwear
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men - Jackets/Vests
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's Coats
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's jackets
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's Sweaters
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's Sweatshirts
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men - Cardigans
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's Shirts
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.

Men's T-Shirts
How to take measurements correctly
For accurate results, please measure in your underwear.
Bust - Measure around the fullest point of your bust by placing the tape measure under your armpits and along your shoulder blades.
Waist - Measure just below your natural waistline, where your trousers normally sit. For a comfortable fit, place your index finger between the tape measure and your body.
Hips - Measure around the fullest point of your hips. For a comfortable fit, place your index finger between your tape measure and your hips.
In between sizes?
If you are between the measurements listed in the size chart, please choose the larger size.
Doesn't fit?
If it doesn't fit, return it unworn, unwashed and unaltered within 30 days.


Newsletter

How do I subscribe to the newsletter?

You have the option to subscribe to our  email newsletter and/or WhatsApp newsletter  . Receive a €10 voucher for each registration.
Sign up here  for our personalized email newsletter .
Sign up here  for the personalized WhatsApp newsletter .
The newsletter contains information about Marc O'Polo products and services, including information about current product trends, special events, promotions or competitions .
Learn more  & see our  privacy policy .
What advantages does the newsletter offer?

You'll receive  personalized, exclusive offers, special promotions, styling tips, trends, and new arrivals . After subscribing to the newsletter, you'll also receive a  €10 voucher for our online shop or stores .
Registration can be revoked at any time.
How do I unsubscribe from the newsletter?

Simply unsubscribe from the newsletter by selecting "Unsubscribe from newsletter" in the bottom left corner or in your customer account under "Personal Data" -> "Contact Settings . "
To unsubscribe from the WhatsApp newsletter, simply type " Stop " in the chat .
Why isn't WhatsApp chat working for me?

To use this, you must have WhatsApp installed on your phone and downloaded the latest version . Older app versions may not support some message formats or even all communication .
Update the app in the App Store/Play Store. Some messages cannot be received on WhatsApp Web .


MARC O'POLO MEMBERS Program

What is the MEMBERS program?

As a Marc O'Polo Member, you become part of the Marc O'Polo story.
The program is centered around the strawberry . It was Marc O'Polo's first campaign motif and stands for individuality and originality – and for the famous "twinkle in the eye" that has accompanied Marc O'Polo since its founding in Stockholm in 1967.
As a Marc O'Polo Member, you become part of this spirit and benefit from many exclusive advantages . You can find further details here .
What benefits does the MEMBERS program offer?

The Marc O´Polo MEMBERS program offers exclusive benefits, such as:
Welcome voucher
Collect bonus points and receive shopping vouchers
Specials such as regular competitions, sales or store events
Services such as Reserve & Collect and Click & Collect
Easy returns in stores
Overview of all orders in the customer account
You can find an overview of all the benefits here .
How can I register for the MEMBERS program?

To participate in the Marc O´Polo MEMBERS program , you have the following options:
Register at one of our participating Marc O'Polo stores . You can find them here .
Registration in the Marc O'Polo online shop . To register
If you have already been a member and would like to register again , you can do so in your customer account in the Members section.
How do I reset my password?

Forgot your password and want to reset it? Open the login page and click "Forgot password." Enter the email address you used to register previously, and we'll send you an email immediately to reset your password. Please also check your spam folder.
Didn't receive an email? Please check that you've used the correct email address and contact our customer service if you have any questions.
Where can I reorder a customer card?

If you lose or misplace your MEMBERS Card, you can order a replacement through our customer service . Please contact our customer service team to do so.
Did you know that you'll also find a digital MEMBERS Card in your customer account , which you can access at any time and save to your Apple or Google Wallet? This means you no longer need to present your physical customer card in the store.
Which stores participate in the MEMBERS program?

You can find participating Marc O'Polo MEMBERS stores in the store finder results list. They are marked with the Membership symbol .
You can find the store finder here .
In which countries can I participate in the bonus program and collect bonus points?

We currently offer Marc O'Polo MEMBERS in these countries in our participating stores and online shop :
Germany, Austria, Switzerland, France, Belgium, Netherlands, Poland, Czech Republic, Romania, Italy and Spain
Please note: For legal reasons, only customers residing in one of the countries listed above can participate in the program.
What is the difference between the MEMBERS program and a customer account?

Upon registration, your customer account automatically becomes part of the MEMBERS program , and you'll receive a welcome package with a customer card and welcome voucher. This allows you to benefit from advantages like Memberry bonus points on all online orders .
If you do not wish to participate in the MEMBERS program , you can unsubscribe from collecting points in your customer account under "MARC O'POLO MEMBERS ." You can unsubscribe at any time in the same place.
What can I do in my customer account?

Your Marc O´Polo customer account offers a lot of information such as:
Current membership points balance and points up to the next voucher level
Digital MEMBERS Card and favorite store
Access & processing of your personal data
Managing your contact settings, newsletter registration
Order overview and return registration
What is my favorite store?

Your favorite store is the store where you signed up for Marc O'Polo MEMBERS . You can view, reset, and change your favorite store settings at any time in your customer account.
This way, we can inform you about events or special offers at your favorite store .
How can I collect Membership bonus points?

With every purchase in one of our participating stores and in the online shop you collect Memberry bonus points .
For every euro of the purchase price, you will receive half (½) a Membershipry bonus point in participating factory outlets and one full (1) Membershipry bonus point in other participating stores .
How can I benefit from my collected Membership bonus points?

For your collected Membership bonus points, you will receive a bonus voucher twice a year, at the beginning of March and the beginning of September . To create the voucher, there is a points freeze one month before, on February 1st and August 1st, and the points are reset. After that, you will collect points for the next mailing.
You can find out more about voucher amounts and conditions here .
Please note that it may take up to 10 days for the points to be credited to your customer account . Returns will be deducted from the returned points value .
Why don't I get a bonus voucher even though I collect points?

Please check whether your contact details in your customer account are up to date and whether you have given your consent to contact you by email and/or post .
Please note: We can currently only send bonus vouchers to customers who live in one of the participating MEMBER stores .
How can I change my personal information?

You can view and change many of your personal details in your customer account .
Simply make the desired changes and click "Save Changes" .
If you can't find the information you want to change, please contact our customer service .
How can I revoke my consent?

You can easily view, change, or revoke your consent to email and postal mailings in your customer account under "Contact Settings."
You can adjust your cookie consent on our website.
How do I delete my customer account?

We're sorry you want to delete your customer account! You can do so in your MEMBERS account under "Personal Data" or by contacting our customer service.
If you no longer wish to receive emails or print mailings from us in the future, you can unsubscribe from the mailing list in your account under “Contact Settings .”
Alternatively, you have the option of adapting your newsletter settings to your personal interests .
If you delete your customer account, you will lose all Marc O'Polo MEMBERS benefits (member sale, bonus vouchers, event invitations, etc.).
How do I receive my bonus voucher?

You will receive the bonus voucher either by email or by post , depending on the notification settings you have made in your account.
How do I get my welcome package?

You can choose whether you would like to receive the welcome package immediately by email, including a digital customer card and welcome voucher, or by post as a paper welcome package, including a Bio PVC customer card and welcome voucher.
Can I redeem my welcome voucher immediately?

The voucher is saved to your profile immediately after registration . It can be viewed and redeemed in your customer account and is also available in the e-shop. 
When is the next Members Sale?

The Members Sale takes place twice a year . In the spring ( May and June) , and in the fall ( October and November), members can look forward to exclusive discounts before anyone else . Specific information about the Members Sale will be communicated to you as a member in a timely manner via WhatsApp, email newsletter, or postal mail.
How do I change the email address stored in my customer account?

You can easily change your email address in your customer account . Log in to your account. You can change your email address in the "Personal Information" section. Don't forget to save your changes.