Order
How do I use the search field?
Our search term input field is located in the top right corner next to the product navigation. Using our filter, you can search using the following terms, for example:
Article number (e.g. 608015970185)
Color (e.g. red, green, etc.)
Product groups (e.g. T-shirts, jeans, etc.)
Product categories (e.g. women)
What filter functions are available to me?
Use the filter option at the top right to optimize your product selection:
Sustainability (sustainable items only)
Price (price from x to y €)
Color (blue, green, yellow,…)
Size (XS, M, L, 36, 38,...)
Brand (Marc O'Polo Casual, Marc O'Polo Denim, Marc O'Polo Living)
Design (patterned, dotted, striped,…)
Trouser length (short, long)
Sleeve length (short, 3/4 sleeve, long)
Fit (regular, shaped, loose, slim,...)
What is the availability of goods?
Adding an item to your shopping cart does not guarantee a reservation . If you order directly , the item is usually 99% available. However, if there are delays , it may be sold out .
Our customer service will inform you by email about unavailability.
Check store stocks with our store finder .
We'll notify you by email when it's back in stock. Click on the size you want, select "Notify me," and enter your email address.
Why can't I complete my order?
In rare cases, an order cannot be completed due to an unknown address . Our customer service will assist you. Until then, other secure payment methods are available besides invoice.
Will I receive an order confirmation?
After completing your order, you will receive a detailed confirmation email with all relevant information.
Can I cancel an order I've already placed?
Orders cannot be canceled .
We'll process your order immediately to ship your items quickly. If you change your mind, you can easily return the goods.
Can I combine multiple orders?
Orders cannot be combined after purchase because the first one is already being processed in the warehouse.
We will ship them individually as quickly as possible.
How can I place an order from abroad?
You can change the country in the bottom right corner of the footer of our online shop. Select the appropriate online shop for your shipping address.
Caution: Changing the country may change your shopping cart. Please check it after the change.
The Marc O'Polo online shop is currently available in the following countries:
Germany, Austria, Switzerland, Netherlands, Belgium, France, Sweden, Poland, Finland, Great Britain, Spain, Italy, Luxembourg, Estonia, Latvia, Lithuania, Czech Republic, Ireland, Slovakia, Slovenia, United States, Denmark, Croatia, United Arab Emirates, Greece, Portugal, Canada, Singapore, New Zealand, Japan, Serbia, Hong Kong, India, Israel, Iceland and Qatar.
New countries may be added soon. Visit our shop regularly to stay up to date.
Where do I redeem the voucher when placing an order?
The voucher is redeemed in the final step of the order process.
For gift vouchers:
The 12-digit code of a gift card can be entered as a payment method in the field below the payment methods (credit card, invoice, PayPal).
For voucher codes:
To receive a discount on the order, the code can be entered in the field below the gift voucher number.
Are gift vouchers available in the online shop?
Yes, gift vouchers are available in the online shop.
Please note: Only one voucher can be purchased per order (PayPal, credit card, cash on delivery). Terms and conditions apply. Separate gift voucher terms and conditions apply. Free shipping. Valid for three years in the Marc O'Polo online shop.
What is the “30-day best price”?
"30-Day Best Price": The lowest total price we offered for an item in the last 30 days before the price reduction.
Where can the fragrances be tested?
Our eaux de parfum and home fragrances can be tested in our Marc O'Polo stores .
Please feel free to use our store finder .
Are the fragrances and hand care products safe to use?
Our fragrances and hand care essentials are dermatologically tested and have been deemed safe .
The unisex eaux de parfum and the room fragrance are Clean-certified with 100% ingredient transparency.
Vegan & cruelty-free, no parabens, no phthalates, no formaldehyde, no known carcinogens or hormone disruptors.
Hand cream and hand soap are Natrue-certified with natural ingredients.
Also vegan & free from animal testing and contain only natural, near-natural and nature-identical substances.
No ingredients derived from petrochemicals (paraffin, PEG, propylene, alkyl, etc.), no silicone oils or their derivatives, no genetically modified ingredients, no synthetic fragrances.